How Gateway Bank is able to provide better value to their broker partners?

While we are all craving more policy clarity from lenders, we've got Arun Gupta and Zeb Drummond from Gateway Bank here to have a very open and productive dialogue with host Dien about the progress Gateway Bank made in the industry and the value they've created for their broker partners and clients thus far. 

It's been an incredible year of growth for Gateway Bank as it aims to be the 'broker's bank of choice'. They've got a dedicated team who understands the pressure facing mortgage brokers and works around-the-clock to ensure turnaround time is within 2 business days!

Gateway Bank knows that the only way to thrive and ensure long-term growth is through great collaboration with brokers and providing products that align with their Pocket & Planet purpose.   

“I think it’s really important for us as an organization to acknowledge that a whole book of deals is a whole book of potential referrals to that broker. We could potentially cause an impact to that and their success moving forward. We can also prove to be a critical winning factor.” - says Zeb Drummond, Head of Customer Operations at Gateway Bank. 

This insightful chat will answer all of your burning questions about Gateway's refinancing policy, cashback offering, key product offerings (FHLDS, Family Pledge, Green Home Loans,...), servicing buffer changes and more! 

Here are some key highlights: 

0:70 – Introduction of the guests

2:27 – Research results on Broker Journey 

3:40 – Family Pledge

6:22 – Cashback Offering

7:49 – Refinancing Policy that is "unique"

12:53 – Servicing Buffer Changes

16:27 – Green Home Loans / Pocket & Planet Philosophy

18:01 – Turnaround time (SLA)

19:06 – Fully Assessed Pre-Approvals

20:28 – Other learnings from the Broker Survey?

21:50 – Gateway Bank's success is built on great relationships with brokers

25:47 – Final Words

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